FlyingHello Terms of Service
Last Updated: 5 October 2026
1. Acceptance
By installing or using FlyingHello ("the Service"), provided by KorraNet Creative Inc. ("we", "us", "our"), you agree to these Terms. If you do not agree, do not use the Service.
FlyingHello was previously known as KorraMind. The name changed on 21 September 2026. Your account, your data and your subscription are unaffected. We record your acceptance when you sign in. When we publish a materially updated version, we ask you to accept it again at your next sign in.
2. What the Service does
FlyingHello generates marketing content for e-commerce stores. It syncs your Shopify product catalogue and generates images, video and captions from a product photo, a file you upload, or something you generated earlier, and publishes approved content to the social accounts you connect.
We may add, change or remove features. If we remove something you rely on, we will tell you before we do it.
3. Eligibility and accounts
You must be at least 18 and able to enter a binding contract. You must give accurate account information and keep it current. You are responsible for everything that happens under your account, and for keeping your credentials secure. Tell us at service@flyinghello.com if you believe your account has been compromised.
4. Subscription, trial and billing
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Price
US$69 per month.
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Free Trial
7 days. If you cancel before the trial ends, you are not charged.
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Usage allowance
Your subscription includes a monthly allowance of generation credits. Images, video and other generation draw on that allowance; captions and downloads do not. If you use the allowance before the month ends, generation pauses and resumes on your next billing date. Nothing you have already generated is affected, and nothing is charged automatically. We publish the current allowance and the credit cost of each item in the app and in our FAQ, and we will give you at least 30 days' notice by email before reducing them.
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Billing
Subscriptions are billed by Shopify through the Shopify Billing API, on your normal Shopify billing cycle. We do not process or store your payment card details.
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Renewal
Your subscription renews automatically each month and continues until you cancel.
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Cancellation
Cancel anytime from your Shopify admin by uninstalling the app or cancelling the charge. Cancellation takes effect at the end of the current billing period. You keep access until then.
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Unused credits
Credits belong to the Shopify store that paid for them, not to an individual account. Unused credits have no cash value and are not refundable. If you uninstall and later reinstall on the same store, your remaining balance is still there.
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Deleting your data does not stop your subscription
Your subscription is billed by Shopify, not by us. Deleting your data inside the app does not uninstall the app, so the subscription keeps running and the charges keep coming. To stop being charged you must cancel the subscription or uninstall the app in your Shopify admin. Uninstalling cancels the recurring charge, although the current billing period may still be charged.
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Cancel first, then delete
If you delete your data without cancelling or uninstalling, the charges that follow are your responsibility. We are not able to refund them. Because the payment is taken by Shopify rather than by us, a billing query has to be raised with Shopify.
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Refunds
We do not offer refunds for partial months. If something went wrong on our side, email service@flyinghello.com and we will make it right.
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Price changes
We may change the price. We will give you at least 30 days' notice by email before a change affects you.
5. Your content and your rights
You own your inputs. Your product data, your photos, your brand and your store remain yours. Nothing here transfers ownership.
You own your outputs. To the extent we can grant it, you own the images, video and captions FlyingHello generates for you, and you may use them commercially.
The licence you give us. You grant us a limited, non-exclusive licence to store, process and transmit your content solely to operate the Service for you: generating content, publishing to the accounts you connect, and providing support. This licence ends when you delete the content or close your account.
We do not use your content to train models for other customers.
6. AI-generated content: what you are responsible for
This section matters. Please read it.
AI output is probabilistic. It can be wrong, odd, or accidentally similar to something that already exists.
You are responsible for reviewing every piece of content before you publish it. That includes checking that it accurately represents your product, that it complies with advertising law in your market, and that it does not infringe anyone's rights.
We do not warrant that generated content is original, accurate, non-infringing, or fit for any particular purpose. You, not us, are responsible for what you publish.
We may refuse to generate content that violates section 7.
7. Acceptable use
You may not use the Service to:
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Generate content that is unlawful, hateful, harassing, or sexually explicit
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Generate content depicting real people without their consent
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Infringe anyone's copyright, trademark, or other rights
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Misrepresent a product, or generate deceptive or misleading advertising
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Reverse engineer, scrape, or attempt to extract our models or infrastructure
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Resell or sublicense the Service without our written permission
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Circumvent usage limits, or use the Service in a way that degrades it for others
We may suspend or terminate an account that breaks these rules, without refund.
8. Third-party platforms
FlyingHello connects to Shopify, Instagram and Facebook. Your use of those platforms is governed by their terms, not ours.
Those platforms change their APIs, policies and access rules on their own schedule. If one of them changes something that breaks a FlyingHello feature, suspends your account, or causes you to lose data, we are not responsible for that and it is not a breach of these Terms. We will tell you what we know and fix what we can.
Some limits you meet in FlyingHello are set by those platforms rather than by us. The number of products you can tag on a post is one of them.
9. Our intellectual property
We own the FlyingHello platform, software, interface, prompts, workflows and brand, including the name FlyingHello and our logo. Nothing in these Terms gives you any right to them beyond using the Service as intended.
10. Availability
We aim to keep the Service running, but we do not guarantee uninterrupted availability. We may take it down for maintenance, and we will give notice for planned downtime where we can.
11. Disclaimer
The Service is provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent the law allows.
12. Limitation of liability
To the fullest extent permitted by law:
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We are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, lost data or lost goodwill
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Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim arose
Some jurisdictions do not allow these limits. Where that is the case, the limits apply to the maximum extent the law allows.
13. Indemnity
You agree to indemnify and hold us harmless from any claim arising out of your content, your use of the Service, or your breach of these Terms, including reasonable legal fees.
14. Termination
You may stop using the Service and uninstall at any time.
We may suspend or terminate your access if you breach these Terms, if your account is used unlawfully, or if we stop offering the Service. If we stop offering the Service, we will tell you before we do it, so that you can cancel in your Shopify admin and avoid a further charge. Because Shopify collects the payment rather than us, a refund of a period already charged has to be raised with Shopify, and we will support your request.
On termination, your right to use the Service ends. Data deletion follows the schedule in our Privacy Policy.
15. Changes to these Terms
We may update these Terms. We will change the "Last Updated" date, and for significant changes we will notify you by email or in the app at least 30 days before they take effect. Continuing to use the Service after that means you accept the new Terms.
16. Governing law
These Terms are governed by the laws of the Province of Manitoba and the federal laws of Canada that apply there. The courts of Manitoba have exclusive jurisdiction, and you consent to that jurisdiction.
17. General
If any provision is unenforceable, the rest stays in force. Our failure to enforce a provision is not a waiver of it. These Terms, with the Privacy Policy, are the entire agreement between us. You may not assign these Terms without our consent; we may assign them to a successor.
18. Contact
KorraNet Creative Inc. 423 Main St, 8th floor Winnipeg, Manitoba R3B 1B3 Canada